Cloud was last seen in Splendora, Texas on October 25, 2016. She had recently moved in with her father, and he later claimed she left home to go on a blind date with an unidentified man she'd met online. However, this story was untrue; in fact, Cloud's father had asked her to leave following an argument. Two men picked her up; one of them said he dropped her off safe later that night.

Either shortly before or shortly after midnight on October 26, Cloud's Facebook account accepted friendship requests from two men. She was active online in the early morning hours of October 27, searching for friends on Facebook and search terms on Google. She was apparently traveling between Conroe, Texas and Houston, Texas, but her trail ended in the Westchase area of Houston just after 1:00 a.m. on October 27. She has never been heard from again.